Where We Fly
+55 (11) 4280-5344
+52 (55) 4163 5980
What is Voom?
How does Voom work?
What makes Voom different?
Where and when does Voom fly?
Does Voom own or operate the helicopters or the helipads?
Does Voom provide ground transportation to departure and from arrival points?
My Account & Payment
Do I need to buy a membership?
Can I cancel my flight?
What happens if I am late for my flight?
What happens if Voom has to cancel a flight due to inclement weather or other reasons?
Can I pre-book a flight?
How much does a Voom flight cost?
What are the fees that are included on my receipt?
How do I use a coupon or promotion code?
How can I pay for my Voom flight?
When will my credit card be charged?
Do you keep my credit card or other personal information on file after my flight?
Can I change my flight once it has been booked?
What happens if I am sick or otherwise unable to make my flight?
My Flight & Policies
How far in advance can I book a flight?
Can children fly with me?
Is my pet allowed?
Can I bring others along with me for the journey?
Will other passengers be on my flight?
How long is my flight?
Is there a passenger weight limit?
Is there parking available at the helipad?
How close to the departure time can I book my flight?
How do I know I am on the right flight?
Which starting and ending addresses do I enter into the app?
How do I get to the helipad?
When do I need to arrive at the helipad?
Do I need to bring an ID with me?
What can I bring with me?
How much luggage can I take with me?